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Returns/Exchanges

We aim to provide you with the best online shopping experience, and it’s really important that you love your purchase from Dragonfly.

If you would like to return or exchange an item, please contact us as soon as possible by email shop@dragonflystore.com.au or by phone 07 5576 4465, indicating the reason for the return. You will then be issued with an authorisation number that must be included with the returned item.

The item must be returned Dragonfly within 14 days of the shipping date. It must be unwashed, unworn and in original condition (this includes all original tags and packaging, and protective shields on swimsuit bottoms).
This does not mean you cannot try it on for size!

If the returned item was on sale, unless the item is deemed faulty, a refund is provided in the form of an exchange or credit note only to use toward future purchases. Alternatively, you can make an exchange for an item of the same value. Return items that have been worn, damaged or altered from their original state will not be exchanged or credited, and will be returned to the customer. We regret that we are unable to refund original shipping and handling costs, unless the item was faulty or not as ordered.

Upon inspecting the returned item, we will the gladly exchange the item or provide you with a credit note, or credit your original method of payment. (whichever is appropriate)

Dragonfly can’t always guarantee availability of products as our stock is seasonal and therefore, limited. If you would like to exchange for a different size, please follow the instructions noted above for returns.
Refunds and exchanges are generally processed within 1-3 days of Dragonfly receiving the goods. Please remember to include with the return a copy of the original invoice or the original order details such as the order number, name, postal address and phone number AND your authorisation number.

Faulty or Damaged Items

Please note that all items are checked thoroughly before sending by our staff. In the unlikely event that you receive an item that is faulty or damaged, please contact us by email shop@dragonflystore.com.au or by phone 07 5576 4465, and we will organise a replacement for you.

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